Terms and Conditions

Order Processing and Payments

• All orders must be placed online.
• NO ORDERS will be accepted over the phone
• Full payment is required before any order placement
• Once the order has been processed, no changes can be made.
• Any additional items have to be processed online as a new order.
• Rush orders will be processed for an additional fee. Please email [email protected] for details

Here is what happens once you place an order with CabinetSelect.com:
Once an order is placed the order acknowledgment will be emailed to the email address provided. At that point, the order is in our system and we proofread it and send it straight to the manufacturer; this process may take up to 24 hours.

We understand that mistakes are costly and we pride ourselves in not making them by taking the time to do it right the first time. When the order reaches the cabinet factory it takes 2-3 business days for processing before the order is released for shipping (depending on the volume of orders this processing time may change without notice). If there are any backorder items Cabinetselect will be notified within 24 – 48 hours of placing the order.

If everything is in stock the order will ship within 12 – 14 business days and an invoice will be sent to Cabinetselect with the tracking number. At that point, we would email the tracking number to our customer in order to make arrangements to unload the cabinets. Shipping usually takes 5 to 7 days depending on where you are located in the United States.

Shipping Regarding our Matrix Cabinet Lines:

All Matrix Cabinet Lines (Greystone Shaker, Signature Pearl, Townsquare Grey, K-White, Ice White Shaker, K-Espresso, Uptown White, K-Cherry, K-Cinnamon Glaze, Pepper Shaker, Sienna Rope, Townplace Crema, Gramercy White) If everything is in stock the order will ship within 14 – 18 business days and an invoice will be sent to Cabinetselect with the tracking number. Shipping usually takes 5 to 7 days depending on where you are located in the United States. For single Items or smaller orders using FedEx orders will ship within 5-8 days from time of payment – shipping usually takes 3-5 days.

*Due to COVID19 shipping delays may occur.

IMPORTANT SHIPPING NOTE:

Shipping:
The customer must be present to inspect and pick up the order. If nobody is there to accept the order the trucking company will be making a second attempt and an extra shipping charge will apply. The shipping charge must be paid before the order is released for a second attempt. It is extremely crucial that the order is received on the first attempt.

• For Residential Deliveries – The freight company will contact the customer 24 hours in advance to schedule delivery (usually a 3-4 hour window).
• The driver is only responsible for placing the pallet on the ground for residential deliveries with lift gate services.
• Address classifications are based on city zoning, so it is possible to have a commercial property in a residential area. In this case, the delivery would be residential.
• A responsible party must be present to inspect, inventory, and sign off on delivery.
• If items are missing or visibly damaged, have the driver make a note on the bill of lading.
• Do not reject damaged items. SEE IMPORTANT INSPECTION NOTES BELOW.

Inspection:
All boxes must be inspected during the unloading process. If any boxes are damaged please mark the items on the packing slip and notify the driver. At this point, it would help us tremendously if you sent us a couple of pictures of the damaged goods so we can help with the replacement order. And remember, just because the box is damaged it doesn’t mean the product is too. You have 48 hours from the time of delivery to claim any damaged goods. Very rarely we will find a damaged product with the box being in perfect condition.

Claims:
Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading. Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork.
To file a claim for damage or shortage, please email us at [email protected]
Please include the following:

• Order number
• Buyer’s name
• Shipping address
• Brief description of damage or shortage including item numbers or parts
• PICTURES of the damage.
• Upon receipt of the damage claim, we will send a confirmation email and proceed with shipping replacements as soon as possible.
• Expedited shipping service is NOT available for replacements and/or parts.
• Items that have been installed or that are not in their original packaging cannot be claimed as damaged.
• Cabinet Select cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.

Returns and Replacements:

• All returns must be authorized by Cabinetselect.com prior to return shipment.
• For authorization, please send an email request to [email protected]
• Returns must be received by the manufacturer within 30 days of purchase.
• All items must be returned in original, unopened packaging, therefore NO RETURNS ON ASSEMBLED CABINETS.
• No returns on trims, moldings, fillers or panels
• Qualifying returns will incur a 25% RESTOCKING FEE.
• The customer is responsible for setting up all return shipments.
• Any returned product DEEMED UNSALEABLE WILL NOT RECEIVE CREDIT.

Order Cancellations

If the client decides to cancel the order after the order has been placed and processed, cabinetselect.com requires an email notification at [email protected] within 24 hours of order completion. A return fee of 25% of the total order will be subtracted from the amount returned back to the client’s method of payment (PayPal or credit card).