Order Processing and Payments
Here is what happens once you place an order with CabinetSelect.com:
Once an order is placed the order acknowledgment will be emailed to the email address provided. At that point, the order is in our system and we proofread it and send it straight to the manufacturer; this process may take up to 24 hours.
We understand that mistakes are costly and we pride ourselves in not making them by taking the time to do it right the first time. When the order reaches the cabinet factory it takes 2 business days for processing before the order is released for shipping (depending on the volume of orders this processing time may change without notice). If there are any backorder items Cabinetselect will be notified within 24 – 48 hours of placing the order.
If everything is in stock the order will ship within 7 – 14 days and an invoice will be sent to Cabinetselect with the tracking number. At that point, we would email the tracking number to our customer in order to make arrangements to unload the cabinets. Shipping usually takes 4 to 7 days depending on where you are located in the United States.
The customer must be present to inspect and pick up the order. If nobody is there to accept the order the trucking company will be making a second attempt and an extra shipping charge will apply. The shipping charge must be paid before the order is released for a second attempt. It is extremely crucial that the order is received on the first attempt.
All boxes must be inspected during the unloading process. If any boxes are damaged please mark the items on the packing slip and notify the driver. At this point it would help us tremendously if you sent us a couple of pictures of the damaged goods so we can help with the replacement order. And remember, just because the box is damaged it doesn’t mean the product is too. You have 48 hours from the time of delivery to claim any damaged goods. Very rarely we will find a damaged product with the box being in perfect condition.
Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading. Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork.
To file a claim for damage or shortage, please email us at [email protected]
Please include the following:
If the client decides to cancel the order after the order has been placed and processed, cabinetselect.com requires an email notification at [email protected] within 24 hours of order completion. A return fee of 25% of the total order will be subtracted from the amount returned back to the clients method of payment (PayPal or credit card).